Ticket Refund & Change Policy
(NX Website Direct Sale Only)
**The following rate is valid for ticket issued from 27Sep 2018.**
 >>Ticket issued before 27Sep 2018 please refer to 2017-18 old version.

Mainland China

ex-Mainland China to All Destinations
Currency:CNY
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free CNY300 CNY600
Refund CNY500 CNY500 CNY500 CNY800

Macau

ex-Macau to All Destinations (excl. Taiwan)
Currency:MOP
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free MOP400 MOP800
Refund MOP600 MOP600 MOP600 MOP1,000
ex-Macau to Taiwan
Currency:MOP
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L, G E, R, N
Rebooking Free Free Free MOP800
Refund MOP600 MOP600 MOP600 MOP1,000

Taiwan

ex-Taiwan to All Destinations
Currency:TWD
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U H, Q, V, W S, T, L, G, E, R, N
Rebooking Free Free Free TWD1,200
Refund TWD1,500 TWD1,500 TWD1,500 TWD2,000

Japan

ex-Japan to All Destinations
Currency:JPY
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free JPY10,000 JPY15,000
Refund JPY12,000 JPY12,000 JPY12,000 JPY20,000
NO SHOW JPY5,000 JPY5,000 JPY5,000 JPY5,000

Korea

ex-Korea to All Destinations
Currency:KRW
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free KRW40,000 KRW80,000
Refund KRW70,000 KRW70,000 KRW70,000 KRW100,000
NO-SHOW KRW100,000 KRW100,000 KRW100,000 KRW100,000

Thailand

ex-Thailand to All Destinations
Currency:THB
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free THB2,000 THB3,000
Refund THB3,000 THB3,000 THB3,000 THB4,000

Vietnam

ex-Vietnam to All Destinations
Currency:USD
Fare Branding Business Flex Economy Flex Economy Save Economy Special
Booking Class J, C, D, Z, I Y, B, M, U, H, Q V, W, S, T, L G, E, R, N
Rebooking Free Free USD60 USD100
Refund USD100 USD100 USD100 USD150

Terms & Condions

**Above info is only for reference, refund & change policy subject to the actual rule of your ticket prevail.**

【Cancellation(Refund)】

  • The above rate is valid for ticket issued from 27Sep 2018.
  • Refund request is only for bookings made on Air Macau Official Website. For more details, please refer to the Terms and Conditions of your ticket.
  • Please contact town office of ticket original travelling point to apply refund.
  • All changes must be made within one year after issuance.
  • The refund will be promptly processed once we receive your refund request. It may take up to 2 or 3 months to receive a statement listing the refund, of course subject to your credit card as well as the billing cycles of your credit card company. The amount will be credited to the original card or bank account used to purchase the ticket and any applicable refund service charge will be deducted from the amount refunded.
  • For re-issued ticket, the higher refund administration fee of original ticket applies for the new ticket, the non-refundable amount of original ticket is still non-refundable.
  • When combining fares, the most restrictive conditions apply. When ticket combines different refund charge, the one with higher rate apply. When ticket combines non-refundable sector, then the whole ticket is non-refundable.

【Rebooking】

  • Change of date/flight/journey permit within ticket validity, difference in fare and change fee may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
  • Endorsable apply to J/Y class ticket within ticket validity, difference in fare may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
  • When combining fares, the most restrictive conditions apply.