澳門網上購票 Online Booking
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Terms and Conditions of Web Check-in

The following passengers are not applicable for Web Check-in:

  • Those requiring wheelchair, medical assistance, and/or other special assistance.
  • passenger travels with infant
  • Unaccompanied Minors(child between 5 years and under 12 years of age, and not accompanied by a passenger over 18 years of age.)
  • VIP
  • Non-NX operated flight
  • Not applicable to tickets not starting with first 3-digital number 675
  • Group passengers
  • Passengers have reserved the seat while booking or requested special services and been assigned the seat by us
  • Passengers with any condition inapplicable for web check-in (e.g. tickets with additional payment and etc.)

For any assistance requirement, please contact Air Macau Town Office of Departure Station

Rearrangement for special situation:

  • Ad-hoc flight change or aircraft change
  • Passengers not suitable for the emergency exit seats but reserve it while web check-in
  • Other special situations that require to re-arrange the seats

Air Macau will rearrange the seat for you according to the actual conditions.

Notice:

  • After Web check-in, you are required to go to the Air Macau airport check-in counter to collect your official boarding pass, check in your baggage (if any), and complete airport security measures before flight departure. Air Macau may refuse carriage of any passenger who failed to conduct the airport check-in procedure due to late show at the airport.
  • Web check-in passengers are required to present themselves at airport check-in counter at least 10 minutes before counter closing time, otherwise, the reserved seats may be canceled. The web check-in available time and airport check-in counter closing time of Air Macau stations are listed as below table. (all of the time is local time; the normal check-in counter closing time is according to scheduled time of departure (STD); extra flight, charter flight, and flight delay or re-timing are not applicable to this table)
China
Station Opening time Closing time Counter Closing time
Beijing (PEK) 14:00 a day before 90 minutes 1hour
Shanghai Hongqiao (SHA) 14:00 a day before 90 minutes 40 minutes
Shanghai Pudong (PVG) 14:00 a day before 90 minutes 50 minutes
Hangzhou (HGH) 14:00 a day before 90 minutes 45 minutes
Chengdu (CTU) 14:00 a day before 90 minutes 40 minutes
Tianjin (TSN) 14:00 a day before 90 minutes 40 minutes
Ningbo (NGB) 14:00 a day before 90 minutes 40 minutes
Xiamen (XMN) 14:00 a day before 90 minutes 40 minutes
Nanning (NNG) 14:00 a day before 90 minutes 40 minutes
Zhengzhou (CGO) 14:00 a day before 90 minutes 40 minutes
Hefei (HFE) 14:00 a day before 90 minutes 40 minutes
Guiyang (KWE) 14:00 a day before 90 minutes 40 minutes
Changzhou (CZX) 18:00 a day before 90 minutes 40 minutes
Chongqing (CKG) 18:00 two days before 90 minutes 45 minutes
Nanjing (NKG) 09:00 on the same day 90 minutes 40 minutes
Taiyuan (TYN) 15:00 on the same day 90 minutes 40 minutes
Macau (MFM) 14:00 a day before 90 minutes 40 minutes
Taipei (TPE) 14:00 a day before 90 minutes 40 minutes
Kaohsiung (KHH) 14:00 a day before 90 minutes 40 minutes
Northeast Asia
Station Opening time Closing time Counter Closing time
Tokyo (NRT) 16:00 a day before 90 minutes 40 minutes
Osaka (KIX) 16:00 a day before 90 minutes 40 minutes
Fukuoka (FUK) 14:00 a day before 90 minutes 40 minutes
Seoul (ICN) 14:00 a day before 90 minutes 40 minutes
Southeast Asia
Station Opening time Closing time Counter Closing time
Bangkok (BKK) 14:00 a day before 90 minutes 40 minutes
Hanoi (HAN) 14:00 a day before 90 minutes 40 minutes
Da Nang (DAD) 14:00 a day before 90 minutes 40 minutes
  • Passengers shall comply with the laws and regulations of the Immigration of the countries concerned, and follow the rules and regulars of Air Macau. Passenger shall permit Air Macau to take and retain copies thereof (only for flight-related purposes). Air Macau may refuse carriage of any passenger who has not complied with applicable laws and regulations, or who does not permit Air Macau to take and retain copies thereof.
  • Web Check-in services may subject to circumstance to temporary unavailable the services (examples of Typhoon, Weather warnings, system maintenance and upgrades) without notice in advance. If you need to check-in online, may try again later or directly check-in at local airport.
  • Air Macau cannot guarantee the availability of all services if you check-in by using a third-party service instead of Air Macau official online check-in channel

Prohibited Items Onboard:

Make sure that you read in detail the requirements as stated in Liquids, Aerosols and Gels (LAGs), Restricted Articles and Dangerous Goods and follow the instructions accordingly when you pack your baggage. Any items which are found not carried in compliance with the said requirements will be removed. For detail information, please read and follow the rules and regulars - Prohibited Items Onboard.

Air Macau Town Office

China
Station Tel E-Mail
Beijing (PEK) (86-10) 6515-8988
(86-10)6515-9398
bjs@airmacau.com.cn
Tianjin (TSN) (86-22) 5868-3910 tsnsales@airmacau.com.cn
Chengdu (CTU) (86-28) 8595-8616 ctu@airmacau.com.cn
Taiyuan (TYN) (86-351) 8720-670 tyngroup@airmacau.com.cn
Zhengzhou (CGO) (86-371) 8617-2081 cgogroup@airmacau.com.cn
Shanghai Hongqiao (SHA) (86-21) 6248-1110 nxsha@airmacau.com.cn
Shanghai Pudong (PVG) (86-21) 6248-1110 nxsha@airmacau.com.cn
Nanjing (NKG) (86-25) 8679-9127
(86-25) 8663-7129
nkgsales@airmacau.com.cn
Changzhou (CZX) (86-519) 8812-3727
(86-519) 8810-0191
nxczx@airmacau.com.cn
Hefei (HFE) (86-551) 6281-0689#602 hfe@airmacau.com.cn
Hangzhou (HGH) (86-571) 8586-0401 hghstn@airmacau.com.cn
Ningbo (NGB) (86-574) 8720-3380 ngb@airmacau.com.cn
Xiamen (XMN) (86-592) 211-1801
(86-592)211-1802
pax.xmn@airmacau.com.cn
Chongqing (CKG) (86-23) 6799-8533 ckg.group@airmacau.com.cn
Guiyang (KWE) (86-851) 8550-1685 kwe@airmacau.com.cn
Nanning (NNG) (86-771) 210-3195
(86-771)210-3196
nng_group@airmacau.com.cn
Macau (MFM) (853) 8396-5555 airs@airmacau.com.mo
Taipei (TPE) (886-3) 383-4140 tpecksapt@airmacau.com.tw
Kaohsiung (KHH) (886-7) 332-2699 khhapt@airmacau.com.tw
Northeast Asia
Station Tel E-Mail
Tokyo (NRT) (81-6) 6263-5383 info@airmacau.jp
Osaka (KIX) (81-6) 6263-5383 info@airmacau.jp
Fukuoka (FUK) (81-6) 6263-5383 info@airmacau.jp
Seoul (ICN) (82-2) 779-8899 selstationgroup@airmacau.or.kr
Southeast Asia
Station Tel E-Mail
Bangkok (BKK) (662) 286-4288 bkktwn@airmacau.co.th
Hanoi (HAN) (0084) 2432-262238 hantwn@airmacau.com.vn
Da Nang (DAD) (0084) 2432-262238 hantwn@airmacau.com.vn