【Changes and Refund】(Ticket issued before 31Dec 2016)
Departure region Destination region Full Fare Tickets Discounted Tickets
Business Class Economy Class Business Class Economy Class
J Y C,D, Z B, M, U, H, Q V, W, T L,G,E
Macau All MOP500 MOP600 MOP500 MOP600 Not permitted
1. Advanced purchase tickets with T class to the following cities are non-refundable:Taiwan/Japan/Korea/Thailand/Vietnam;
2. Departure from Macau to Wuxi:MOP300 will be charged for J and Y class; MOP500 will be charged for B, M, U and H class;
3. Departure from Macau to Wuhan:Free for J and Y class; MOP250 will be charged for B, M, U, H,Q,V and W class.
4. Departure from Macau to Fukuoka:Not permitted for Z class.
Mainland China Macau J Y C, D, Z B, M, U, H, Q V, W, T L, G, E
CNY400 CNY500 CNY400 CNY500 Not permitted
1. Departure from Xiamen to Macau with G and E class are refundable and CNY500 will be charged;
2. Departure from Wuxi to Macau:Free for J and Y class; CNY200 will be charged for B, M, U and H class; CNY500 will be charged for V, Q and W class;
3. Departure from Wuhan to Macau:Free for J and Y class; CNY200 will be charged for B, M, U, H,Q,V and W class.
Taiwan/Japan/Korea/Thailand/Vietnam J Y C, D, Z B, M, U, H, Q, V, W, S Advanced purchase-S, E, R
CNY400 CNY500 CNY500 Not permitted
Taiwan Macau J Y C, D, Z B, M, U, H, Q, V, W, S, T L G, E
TWD1000 TWD1000 TWD1000 TWD1000 Not permitted
Mainland China/Japan/
Korea/Thailand/Vietnam
TWD1000 TWD2000 TWD2000
Seoul Macau J Y - B, M H, W S E, R
KRW10000 - KRW10000 KRW40000 KRW60000 Not permitted
Mainland China/Taiwan/Thailand/Vietnam J Y C, D, Z B, M, U, H, Q, V, W, S, T, L
KRW10000 Before departure:KRW60000
After departure:Not permitted
KRW60000
Japan Macau J Y C,D Z B, M, U H, Q,V, W, S G, E,Advanced purchase-L R
Free Before departure:JPY20000
After departure:Not permitted
Before departure:JPY40000
After departure:Not permitted
Before departure:JPY10000
After departure:Not permitted
Before departure:JPY15000
After departure:Not permitted
Not permitted JPY12000
Mainland China/Taiwan/
Korea/Thailand/Vietnam
J Y C D,Z B, M, U H,Q,V,W,S,T,L  
Free Before departure:JPY20000
After departure:Not permitted
Before departure:JPY40000
After departure:Not permitted
Before departure:JPY10000
After departure:Not permitted
Before departure:JPY15000
After departure:Not permitted
 
Bankok Macau J Y C, D, Z B, M, U, H, Q V, W, T,
L
Advanced purchase-L, G, E
THB1000 THB2000 THB1000 THB2000 Not permitted
Mainland China/Taiwan/
Japan/Korea/Thailand/Vietnam
J Y C, D, Z B, M, U, H, Q, V, W, S, T, L E
THB1000 THB2000 THB2000 Not permitted

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Departure region Destination region Full Fare Tickets Discounted Tickets
Business Class Economy Class Business Class Economy Class
J Y C, D, Z B,M,U H,Q,V,W T L G, E
Macau All Free MOP600 Free MOP300 MOP500 MOP800 Not permitted
1. Departure from Macau to the following cities with L class MOP500/G class MOP800 will be charged: Tianjin/Shanghai/Chengdu/Chongqing/Zhengzhou/Nanning;
2. Departure from Macau to the following cities with presale T class MOP800 will be charged: Taiwan/Japan/Korea/Thailand/Vietnam;
3. Departure from Macau to Wuxi rebooking charge fee for B, M, U, H, Q, V and W class is MOP200;
4. Departure from Macau to Wuhan rebooking charge fee for H, Q, V and W class is MOP250.
5. Departure from Macau to Fukuoka rebooking charge fee for Z class is MOP800.
Mainland China Macau J Y C, D, Z B, M, U H, Q, V, W T L G E
Free CNY500 Free CNY200 CNY200 CNY500 Not permitted Not permitted
1. Departure from the following cities with L class CNY200 /G class CNY500 will be charged:Tianjin/Shanghai/Chengdu/Chongqing/Nanning;
2. Departure from Xiamen to Macau with G and E class CNY200 will be charged;
3. Departure from Wuhan to Macau with H, Q, V and W class CNY200 will be charged.
Taiwan/Japan/
Korea/Thailand/Vietnam
J Y C, D, Z B, M, U H, Q, V, W S Advanced purchase-S, E, R
Free Free Free CNY200 CNY200 CNY500
Taiwan Macau/Mainland China/
Japan/Korea/Thailand/Vietnam
J Y C, D, Z B, M, U, H, Q, V, W, S, T U G, E
Free Free Free TWD1000 Not permitted
Seoul Macau J Y - B, M, H, W S E, R
Free - Free KRW30000 KRW120000
Mainland China/Taiwan/
Thailand/Vietnam
J Y C, D, Z B, M, U, H, Q, V, W S, T, L
Free KRW60000 Free KRW20000
Japan Macau J Y C, D, Z B, M, U, H, Q, V, W, S L,R G, E
Free Free Free JPY5000 JPY10000 Not permitted
Mainland China/Taiwan/
Korea/Vietnam
J Y C, D, Z B, M, U, H, Q, V, W, S,L  
Free Free Free JPY5000  
Bankok Macau J Y C, D, Z B, M, U, H, Q, V, W, T, L Advanced purchase-L G, E
Free Free Free THB1000 Not permitted
Mainland China/Taiwan/
Japan/Korea/Vietnam
J Y C, D, Z B, M, U, H, Q, V, W S Advanced purchase-S
Free Free Free Free Not permitted
Attention
【Cancellation(refund)】
1. Refund request is only for bookings made on this website. For more details, please refer to the Terms and Conditions of your ticket.
2. Refund application will be unable to process online. Please contact town office of ticket original travelling point to apply refund.
3. All changes must be made within one year after issuance.
4. The refund will be promptly processed once we receive your refund request. It may take up to 2 or 3 months to receive a statement listing the refund, of course subject to your credit card as well as the billing cycles of your credit card company. The amount will be credited to the original card or bank account used to purchase the ticket and any applicable refund service charge will be deducted from the amount refunded.
5. For Non Refundable Tickets, tax refund administration fee should be collected when applying taxes refund only effective from 01/06/2015 by ticketing date(For example: departure from Macau: MOP 300; departure from Mainland China: CNY 250; departure from Thailand: THB 1000). For details please contact town office of ticket original travelling point. The tax refund administration fee is to be deducting from unused fuel surcharge.
6. For re-issued ticket, the higher refund administration fee of original ticket applies for the new ticket, the non-refundable amount of original ticket is still non-refundable.

【Rebooking】
1. Change of date/flight/journey permit within ticket validity, difference in fare and change fee may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
2. Endorsable apply to J/Y class ticket within ticket validity, difference in fare may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
3. For J class ticket departure from Macau to Shanghai/Nanjing/Hangzhou/Ningbo, customers who elect to use original ticket after a No-Show will be charged NO-SHOW FEE MOP800.
4. When combining fares, the most restrictive conditions apply.

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