澳門網上購票 Online Booking
Ticket Refund & Change Policy
(NX Website Direct Sale Only)
**The following rate is valid for ticket issued from 01Jan 2017.**

Mainland China

ex-Mainland China (excl. ex-Xiamen to Macau)
Currency:CNY
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z, I Y B, M, U H, Q, V, W S, T, L, G E, R X, N, K
Rebooking Free CNY500 Free Free CNY200 CNY400 CNY600 Cannot Change
Refund CNY400 CNY600 CNY400 CNY400 CNY500 CNY600 Non-refundable Non-refundable
ex-Xiamen to Macau
Currency:CNY
Fare Branding Business Class
Full Fare
Business Discounted Fare
Booking Class J C D, Z, I
Rebooking Free Free CNY500
Refund CNY400 CNY600 CNY600
Fare Branding Economy Class
Full Fare
Economy Discounted Fare
Booking Class Y B, M, U H, Q, V, W, T L , G E, R X, N, K
Rebooking Free Free Free CNY400 CNY600 Cannot Change
Refund CNY400 CNY400 CNY500 CNY600 Non-refundable Non-refundable

Macau

ex-Macau to Mainland China
Currency:MOP
Fare Branding Business Class
Full Fare
Business Discounted Fare Economy Class
Full Fare
Economy Discounted Fare
Booking Class J C, D, Z, I Y B, M, U H, Q, V, W S, T, L, G E, R X, N, K
Rebooking Free MOP600 Free Free MOP300 MOP500 MOP800 Cannot Change
Refund MOP500 MOP800 MOP500 MOP500 MOP600 MOP800 Non-refundable Non-refundable
ex-Macau to Asia
Currency:MOP
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z, I Y B, M, U, H, Q V, W S, T, L, G E, R X, N, K
Rebooking Free Free Free Free Free MOP500 MOP800 Cannot Change
Refund MOP500 MOP600 MOP500 MOP500 MOP600 MOP800 Non-refundable Non-refundable
ex-Macau to Taiwan
Currency:MOP
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z, I Y B, M, U, H, Q V, W, S, T, L*, G* E, R X, N, K
Rebooking Free Free Free Free Free MOP800 Cannot Change
Refund MOP500 MOP600 MOP500 MOP500 MOP600 Non-refundable Non-refundable
*L Class issued before/on 11September 2017, rebooking fee please refers to the confirmation letter email by system.
*G Class issued before/on 16April2018, rebooking fee please refers to the confirmation letter email by system.

Taiwan (Travel On/Before 02Jan2018)

ex-Taiwan to Macau
Currency:TWD
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U, H, Q, V, W S, T, L, G, E, R X, N
Rebooking Free Free Free Free TWD1,000 Cannot Change
Refund TWD1,000 TWD1,000 TWD1,000 TWD1,000 TWD1,000 Non-refundable
ex-Taiwan to Mainland China / Asia
Currency:TWD
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U, H, Q, V, W S, T, L, G, E, R X, N
Rebooking Free Free Free Free TWD1,000 Cannot Change
Refund TWD2,000 TWD2,000 TWD2,000 TWD2,000 TWD2,000 Non-refundable

Taiwan (Travel On/After 03Jan2018)

ex-Taiwan to Macau
Currency:TWD
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U, H, Q, V, W S, T, L, G, E, R X, N
Rebooking Free Free Free Free TWD1,200 Cannot Change
Refund TWD1,500 TWD1,500 TWD1,500 TWD1,500 TWD1,500 Non-refundable
ex-Taiwan to Mainland China / Asia
Currency:TWD
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U, H, Q, V, W S, T, L, G, E, R X, N
Rebooking Free Free Free Free TWD1,200 Cannot Change
Refund TWD2,500 TWD2,500 TWD2,500 TWD2,500 TWD2,500 Non-refundable

Japan

ex-Japan to All destinations
Currency:JPY
Fare Branding BUsiness Class Full Fare Business Discounted Fare
Booking Class J J C D, Z
Rebooking (Before departure) Free JPY10,000 JPY10,000 JPY10,000
Rebooking (After departure) Free JPY10,000 JPY10,000 JPY10,000
Refund (Before departure) Free Free JPY20,000 JPY40,000
Refund (After departure) Free Free Non-refundable Non-refundable
NO SHOW Free JPY5,000 JPY5,000 JPY5,000
Fare Branding Economy Class Full Fare Economy Discounted Fare
Booking Class Y Y B, M, U H, Q, V, W, S T, L, G, E, R, X, N, K
Rebooking (Before departure) Free JPY10,000 JPY10,000 JPY10,000 Cannot Change
Rebooking (After departure) Free JPY10,000 JPY10,000 JPY10,000 Cannot Change
Refund (Before departure) Free Free JPY10,000 JPY15,000 Non-refundable
Refund (After departure) Free Free Non-refundable Non-refundable Non-refundable
NO SHOW Free JPY5,000 JPY5,000 JPY5,000

Korea

ex-Korea to All destinations
Currency:KRW
Fare Branding Business Class
Full Fare
Business Discounted Fare Economy Class
Full Fare
Booking Class J C, D, Z Y
Rebooking Free Free Free
Refund KRW40,000 KRW60,000 KRW40,000
Fare Branding Economy Discounted Fare
Booking Class B, M, U H, Q, V, W, S T, L, G E, R X, N, K
Rebooking Free Free KRW60,000 KRW80,000 Cannot Change
Refund KRW40,000 KRW60,000 KRW80,000 KRW100,000 Cannot Change

Thailand

ex-Thailand to All destinations
Currency:THB
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U H,Q,V,W S, T, L G, E, R, X, N, K
Rebooking Free Free Free Free Free THB2,000 Cannot Change
Refund THB1,000 THB2,000 THB1,000 THB1,000 THB2,000 THB3,000 Non-refundable

Vietnam

ex-Vietnam to All destinations
Currency:USD
Fare Branding BUsiness Class Full Fare Business Discounted Fare Economy Class Full Fare Economy Discounted Fare
Booking Class J C, D, Z Y B, M, U H, Q, V, W S, T, L, G E, R X, N, K
Rebooking Free USD60 Free Free Free USD80 USD100 Cannot Change
Refund USD60 USD80 USD60 USD60 USD80 USD100 Non-refundable Non-refundable

Terms & Condions

**Above info is only for reference, refund & change policy subject to the actual rule of your ticket prevail.**

【Cancellation(Refund)】

  • The above rate is valid for ticket issued from 01Jan 2017. For ticket issued before31 Dec 2016 please refer to 2016's version.
  • Refund request is only for bookings made on this website. For more details, please refer to the Terms and Conditions of your ticket.
  • Refund application will be unable to process online. Please contact town office of ticket original travelling point to apply refund.
  • All changes must be made within one year after issuance.
  • The refund will be promptly processed once we receive your refund request. It may take up to 2 or 3 months to receive a statement listing the refund, of course subject to your credit card as well as the billing cycles of your credit card company. The amount will be credited to the original card or bank account used to purchase the ticket and any applicable refund service charge will be deducted from the amount refunded.
  • For Non Refundable Tickets, tax refund administration fee should be collected when applying taxes refund only effective from 01/06/2015 by ticketing date(For example: departure from Macau: MOP 300; departure from Mainland China: CNY 250; departure from Thailand: THB 1000). For details please contact town office of ticket original travelling point. The tax refund administration fee is to be deducting from unused fuel surcharge.
  • For re-issued ticket, the higher refund administration fee of original ticket applies for the new ticket, the non-refundable amount of original ticket is still non-refundable.
  • When combining fares, the most restrictive conditions apply. When ticket combines different refund charge, the one with higher rate apply. When ticket combines non-refundable sector, then the whole ticket is non-refundable.

【Rebooking】

  • Change of date/flight/journey permit within ticket validity, difference in fare and change fee may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
  • Endorsable apply to J/Y class ticket within ticket validity, difference in fare may be charged; Change fee not refundable at any time; All changes must be made within one year after issuance.
  • When combining fares, the most restrictive conditions apply.