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General Conditions of Carriage

1. DEFINITIONS

As you read these conditions, please note that:

  • "International Carriage by Air" means, unless otherwise stated in the Convention, transportation in which, according to the contract of carriage, either the place of departure or the destination or an Agreed Stopping Place, whether or not there is a break in the transportation, is not situated in Macao SAR.
  • "We", "our", "ourselves" and "us" means Air Macau Company Limited or Air Macau Company Limited's.
  • "You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in a civil aircraft pursuant to a ticket. (See also the definition for "Passenger").
  • "Carrier" means an air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage hereunder or to perform any other services related to such air carriage.
  • "Airline Designator Code" means the two characters or three letters which are used to identify particular air carriers.
  • "Authorized Sales Service Agent" means the passenger transportation sales service agent enterprise which has been authorized by us to represent us in the sale of air transportation services (products) within the scope of our authorization.
  • "Authorized Ground Handling Agent" means the enterprise which has been authorized by us to provide, on our behalf and within the scope of authorization, the passenger and baggage handling services for the flights operated by us.
  • "Passenger" means any person, except the members of the crew, carried or to be carried on a civil aircraft pursuant to a ticket. (See also the definition for "you", "your" and "yourself".)
  • "Child" means any person who is over the age of two (2) but under the age of twelve (12) on the date of travel.
  • "Infant" means any person who is at least seven (7) days old and is under the age of two(2) on the date of travel.
  • "Booking" means the seat, class of travel and the weight and volume of baggage that are allowed for.
  • "Scheduled Flight" means a regular flight operating along a defined air route at a defined time on a defined date.
  • "Ticket" means either the Electronic Ticket or the transportation document which is entitled "Passenger Ticket and Baggage Check", in each case issued by us or by our Authorized Sales Service Agent on our behalf, and which includes the conditions of contract, notices and coupons.
  • "Electronic Ticket" means the form of ticket which is sold by us or by our Authorized Sales Service Agent on our behalf, stored as electronic data in our system and used as the proof of sales, financial settlement and transportation.
  • "Conjunction Ticket" means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.
  • "Days" means calendar days, including all seven (7) days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the day upon which the flight commenced, shall not be counted.
  • "Ticket Coupon" means both a paper flight coupon and an electronic coupon, each of which entitle the named passenger to travel on the particular flight identified on the coupon.
  • "Electronic Coupon" means an electronic flight coupon or other valued document held in our computer database.
  • "Flight Coupon" means that portion of the ticket which is issued by us or by our Authorized Sales Service Agent on our behalf, bears the notation "Good for Passage", or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.
  • "Itinerary/Receipt" means the document which we issue to Passenger traveling on Electronic Ticket and which contains the Passenger's name, flight information and other related information.
  • "Tariff" means the fares, charges and/or related Conditions of Carriage published by an airline, where required, with the approval from appropriate authorities.
  • "Agreed Stopping Places" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
  • "Stopover" means a stop on your journey, which you make, at your own discretion and subject to our prior consent, at a point between the place of departure and the place of destination.
  • "Force Majeure" means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised by us.
  • "Check-in Deadline" means the latest time specified by the airline by which you must have completed check-in formalities and received your boarding pass prior to boarding the aircraft.
  • "Convention" means whichever of the following instruments is applicable:
    • The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention)
    • The Warsaw Convention as amended at The Hague on 28 September 1955 (hereinafter referred to as the Hague Protocol)
    • The Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal on 28 May 1999 (hereinafter referred to as the Montreal Convention).
  • "Damage" means :
    • in the case of passenger's bodily injury or death, damage sustained and caused by an accident occurring onboard the aircraft or in the course of any of the operations of embarking or disembarking
    • in the case of loss of, damage to or destruction of Checked Baggage, damage sustained while the Checked Baggage is onboard the aircraft or at any time that the Checked Baggage is under the control of the carrier
    • in the case of Unchecked Baggage which is under the control of the passenger, damage resulting from the fault of the carrier or that of its Authorized Ground Handling Agent.
  • "SDR" means a Special Drawing Right as defined by the International Monetary Fund.
  • "Baggage" means the necessary, and an appropriate quantity of, personal articles that the passenger wears and uses for convenience and comfort during the travel. Unless otherwise specified, it consists of both the Checked Baggage and Unchecked Baggage of the passenger.
  • "Checked Baggage" means the baggage which you hand over to us for carriage and for which we have issued the Baggage Identification Tag.
  • "Unchecked Baggage" means any of your baggage, other than Checked Baggage, which you are to take care of by yourself, including your hand baggage and baggage that occupies an extra seat.
  • "Baggage Identification Tag" means a document issued solely for identification of checked baggage.
  • "Baggage Check" means those portions of the Ticket which relate to the carriage of your Checked Baggage.
  • "Overbooking" means a condition which exists when more seats have been booked on a flight than seats available for sale.
  • "Codeshare Flights" : On some flights we have arrangements with other carriers known as "Codeshare". This means that, even if you have a reservation with us and hold a ticket where our name or our Airline Designator Code (NX) is indicated as the carrier, you might travel on the civil aircraft operated by another carrier. In such circumstances, we will advise you of the carrier which actually operates the civil aircraft at the time you make a reservation.

2. APPLICABILITY

  • General :
    • Unless otherwise provided for in Articles 2.1.2, 2.2 and 2.3, these Conditions of Carriage apply to the carriage of passenger and baggage on the civil aircraft for which we are paid.
    • Unless otherwise provided for in the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket, these Conditions of Carriage also apply to carriage on free tickets and special fare tickets. Where discrepancies exist between the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket and these Conditions of Carriage specified in this document, the conditions of carriage, contracts and travel documents related to free ticket and special fare ticket shall prevail.
  • Charter operations : If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.
  • Codeshare : Our Conditions of Carriage also apply to codeshare flights operated by other carriers. However, each operating carrier of a codeshare flight has its own conditions of carriage or transportation regulations with respect to the operation of its own flights, and some may differ from our Conditions of Carriage for flights operated by us. These different rules and conditions of carriage established by the operating carrier will be considered part of our Conditions of Carriage on codeshare flights, and will take precedence over our Conditions of Carriage on these codeshare flights. When it comes to codeshare flights, the differences between our regulations and conditions of carriage and those of the operating carrier could involve, but are not limited to :
    • check-in deadline
    • refused carriage and restricted carriage
    • carriage of baggage related to, among others, free checked baggage allowance, hand baggage allowance and the standards on excess baggage fees to be collected.
    • denied boarding compensation
    • smoking ban on flights.
  • Overriding law :
    • These Conditions of Carriage apply to the carriage provided by us. If these Conditions of Carriage are in direct contradiction to our tariff rules or applicable laws, such tariff rules or applicable laws shall prevail.
    • If any provision contained in these Conditions of Carriage is in direct contradiction to the applicable laws, such a provision will be invalid. Nevertheless, the other provisions of these Conditions of Carriage shall remain valid.

3. TICKET

  • General :
    • We will provide carriage only to the passenger named on the ticket, and you may be required to present your valid ID.
    • A Ticket is not transferable.
    • Some tickets sold at discounted fares may be partially or completely non-refundable. You should choose the fare that best suits to your needs.
    • If your ticket, as described in 3.1.3 above, which is completely unused or partially unused, and you are unable to travel due to Force Majeure, you shall inform us accordingly as soon as possible and provide us with the proof of the Force Majeure. We will grant a refund to you after deducting all reasonable fees.
    • The ticket is and remains at all times the property of the issuing carrier.
    • Except in the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you present a valid ticket containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In addition, you shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered other than by us or our authorized sales service agents. In the case of an electronic ticket, you shall not be entitled to be carried on a flight unless you provide a valid electronic ticket that has been duly issued with your name indicated on it and your valid travel document used at the time of ticket purchase.
  • Period of validity :
    • Except as otherwise provided for in the ticket, these Conditions of Carriage, or in applicable tariff rules (tariff rules can contain the limitations on the validity of a ticket, ad in that case such limitation will be shown on the ticket), a ticket is valid for:
      • one year from the commencement of travel, provided travel commences within one year from the date of ticket issuance
      • one year from the date of ticket issuance, provided no portion of the ticket is used.
    • The validity period of ticket starts from 00:00 (included) of the next day after the issuance of the Ticket or commencement of travel and ends before 24:00 (excluded) on the day of expiration of the ticket.
  • Extension of the validity period of ticket :
    • If you are unable to commence your travel within the validity period of your ticket for one of the following reasons on our part, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available:
      • We have canceled the flight on which you have a reservation
      • The Agreed Stopping Places of the flight we have canceled include your origin, destination or stopover
      • We fail to operate the flight according to the flight schedule within a reasonable period of time
      • We have caused you to miss your connecting flight on which you have a reservation
      • We have changed the class of service you have paid for
      • We are unable to provide a seat in the class of service you have paid for
    • If you hold a ticket of ordinary fare and are unable to travel within the validity period of your ticket because we cannot provide a seat in the class of service you have paid for, the validity period of your ticket can be extended to the first subsequent flight on which a seat in the class of service you have paid for is available, but the extension shall not exceed 7 days.
    • If, after having commenced your journey, you are unable to continue your travel within the period of validity of the ticket by reason of illness, we may extend, at the point where your journey was interrupted, the validity period of your ticket to when you become fit for travel again or to when our first flight after such date on which a seat for you is available in the class of service for which the fare has been paid. Such illness shall be attested to by a medical certificate issued by a medical institution recognized by us. Where the unused portion of your ticket contains one or more Stopovers, the validity period of such ticket can only be extended by no more than three months from the date of the issuance of the medical certificate by such medical institution. In these circumstances, we will similarly extend the period of validity of Ticket of your immediate family members that accompany you during the travel.
    • In the event of death of a passenger in the course of travel, the tickets of the persons accompanying the passenger can be modified with the minimum stay waived or the period of validity of their tickets extended. In the event of a death in the direct relatives of a passenger who has commenced travel, the validity of the passenger's ticket and those of his or her immediate family members who are accompanying the passenger, can likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be longer than forty-five (45) days from the date of the death shown on the death certificate.
  • Sequence and use of coupons :
    • The ticket you have purchased is valid only for the transportation shown on the ticket, from the place of departure via any agreed stopping places to the final place of destination. The fare you have paid is based upon our tariff and is for the transportation as shown on the ticket. The fare forms an essential part of our contract with you. All the coupons of the ticket must be used in sequence provided in the ticket when issued. If the coupons are not used in the sequence provided in the ticket when issued, we will calculate the fare again based on your actual travel.
    • Should you wish to make any changes to your flight, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new fare or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.
    • Should you change your transportation without our consent, we will determine the fare based on your actual travel. The fare you are required to pay based on your actual travel refers to the fare you are supposed to pay when making a ticket reservation on the actual travel. If such fare is higher than the amount you have paid for your current ticket, you will have to pay the difference between the fare you have paid and the new fare applicable to your new travel, and then we will provide you with the subsequent transportation services. The unused coupons of your ticket cannot be used anymore.
    • Some changes in ticket such as changes in the place of departure or the direction of travel could result in an increase in the fare. Many fares are valid only on the dates and for the flights shown on the ticket, and no changes in such tickets are allowed or changes are allowed only after the applicable fees are paid.
    • Each flight coupon contained in your ticket shall indicate the class of service, flight date and flight number, and will be accepted for transportation after a seat has been reserved. When a ticket is issued without a reservation being specified, reservation can be made subject to our tariff rules and the availability of seats on the flight requested.
    • In the event you do not show up for any flight on which you hold a reservation and fail to inform us in advance, we may cancel your return or onward reservations shown in your ticket. However, if you have informed us in advance, we will not cancel your reservation on the subsequent flight subject to your request.
  • Corporate name and address of the carrier : Our corporate name will be shown as our Airline Designator Code or other forms of abbreviation on your ticket. The airport of departure that corresponds to the first abbreviation of our corporate name in the "Carrier" field on your ticket shall be considered our address. In the case of an electronic ticket, the address is shown in the first flight segment of the "Itinerary/Receipt".

4. FARES, TAXES, FEES AND CHARGES

  • Fares : Fares apply only to the carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly provided for. Fares do not include ground transportation between airports or between airport and downtown. Your fare will be calculated in accordance with our tariff in effect on the date of payment of your ticket for travel on the specific date and itinerary shown on the ticket. If we make any adjustments to our tariff after the ticket is issued for you, the fare you have paid will not be changed. Should you change your itinerary or date of travel, the fare you are supposed to pay could change too.
  • Child tickets and infant tickets :
    • Child fare tickets or applicable adult fare tickets can be purchased for children. We provide seats for such tickets and the related fare rules are applicable to such tickets.
    • Infant ticket must be purchased for infant, and the discount may refer to specific fare rule, and we do not provide seats for infant tickets. If an infant is to occupy a separate seat, a child fare ticket shall be purchased for the infant. One adult passenger shall travel with one infant. Should the adult passenger accompany with more than one infant, request must be made to us no later than 7 working days before flight departure. If the request is accepted, we will reply to you within 3 working days. The child tickets shall be purchased for the infants in excess of one. Unaccompanied infant is not permitted
    • If a child or infant is accompanied by an adult during travel, a ticket in the same class of service as the adult shall be purchased for the child or infant.
  • Taxes, fees and charges : You should pay the applicable taxes, fees and charges imposed by government or other authorities, or by the operator of an airport. At the time you purchase your ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the ticket.
  • Currency : Fares, taxes and fees shall be paid with the currency of the country of ticket issuance, unless we or our authorized sales agents specify another currency when or before you make payment. We can specify of our own accord other currencies for payment if the local currency cannot be converted or for other reasons.

5. RESERVAION AND TICKET PRUCHASE

  • Methods of ticket reservation and purchase : You can reserve and purchase ticket through our website, any of our ticketing offices or any of our Authorized Sales Service Agents as well as other channels recognized by us.
  • Requirements on reservation :
    • We or our Authorized Sales Service Agents will keep a record of your flight reservation. Upon request we will provide you with written confirmation of your reservation.
    • or certain fares, conditions which limit or exclude your right to change or cancel your reservation apply. For specific fare conditions, please refer to our related tariff rules.
  • Ticketing time limit :
    • You should pay for your ticket within the ticketing time limit specified by us or our Authorized Sales Service Agents. Otherwise, we will cancel your reservation. At the time of reservation, we or our Authorized Sales Service Agents will advise you of such ticketing time limit.
    • You must produce your valid ID at the time of ticket purchase. The valid ID you use at the time of ticket purchase must be the same as that you use at the time of check-in.
  • Personal data : You recognize that personal data has been given to us in connection with your travel for the purposes of making a reservation, purchasing a ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies. For these purposes, you agree that we retain and use such data and to transmit it to our related government agencies, Authorized Sales Service Agents, Authorized Ground Handling Agents, other carriers or the providers of the above-mentioned services. We will properly keep confidential the personal data you provide to us.
  • No particular seat requested or assigned is guaranteed : We will do our best to meet your advance seating request, however we cannot guarantee that we can provide any specific seat to you. For operational, safety or security reasons, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft.

6. CHECK-IN AND BOARDING

  • Check-in deadlines differ according to airports and we suggest that you keep yourself informed about and meet these check-in deadlines. To ensure that you can travel as planned, you should leave yourself ample time to meet the check-in deadline. We have the right to cancel your reservation if you fail to complete check-in before the specified check-in deadline. If the first flight in your travel is ours, we or our authorized agents will advise you of the check-in deadline of the flight, but you should keep yourself informed of the check-in deadline of any subsequent flight in your travel.
  • You must arrive at the boarding gate not later than the time specified by us at the time of check-in. We have the right to cancel your seat if you fail to arrive before the specified closing time of the boarding gate.
  • The valid travel document you use at the time of check-in must be the same as that you use at the time of ticket purchase.
  • We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this article.

7. REFUSAL AND LIMITATION OF CARRIAGE

  • Right to refuse carriage : In the exercise of our discretion, we can refuse to carry you or your baggage after advising you of such refusal. In such a circumstance, you have the right to get a refund on your ticket. And we can also refuse to carry you or your baggage for any one or more of the following reasons :
    • The carriage of you or your baggage is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, to or over
    • The carriage of you or your Baggage may endanger or affect the safety, health, convenience, comfort of other passengers or crew members
    • The carriage of any baggage or articles requested by people whom you do not know of.
    • Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, passengers, crew members, or property
    • You have committed misconduct on a previous flight, and we have reason to believe that such misconduct could occur again
    • You have refused to submit to a security check
    • You have not paid the applicable fare, taxes, fees or charges
    • You fail to present your valid travel document, or the valid travel document you present is not the same as that you present at the time of electronic ticket purchase, or you seek to enter or make a transit through a country without a valid travel document, or you destroy your travel document during the flight, or you refuse to leave your travel document to the flight crew for safekeeping when requested
    • You present a ticket that has been acquired unlawfully, or has been purchased from an entity other than us or our Authorized Sales Service Agents, or has been reported as being lost or stolen or is a counterfeit, or you cannot prove that you are the person named in the ticket
    • You have failed to comply with the requirements set forth in Article 3.4 above concerning coupon sequence and use, or you present a ticket which has been issued or altered in any way, other than by us or our Authorized Sales Service Agents, or the ticket is mutilated
    • You fail to observe our instructions with respect to safety or security
    • You fail to observe the rules for non-smoking on board our aircraft or the use of electronic equipment on board our aircraft
    • You fail or refuse to obey the instructions of our crew members.
  • Restricted carriage :
    • Passenger who travels with infant, unaccompanied minor, disabled person, pregnant woman, person with illness or other types of passenger who need special assistance can be accepted for carriage, provided we are informed in advance, our conditions of carriage are met, and we give our prior consent and make arrangements in advance.
    • Carriage of children :
      • A child who has attained the age of 2 and is under the age of 5 can travel but must be accompanied during travel by an adult who has attained the age of 18 and has full civil capacity. When a child has an adult passenger for company during travel, a ticket in the same class of service as the ticket of the accompanying adult must be purchased for the child.
      • A child who has attained the age of 5 but is under the age of 12 can travel alone without being accompanied by an adult passenger, provided our prior consent is granted, the applicable unaccompanied ticket is purchased and the unaccompanied minor service fee is paid. There is an upper limit on the number of unaccompanied minors who have attained the age of 5 but are under the age of 8 allowed on each flight. Therefore, we have the right to refuse carriage of one or more unaccompanied minors.
      • A teenager who has attained the age of 12 but is under the age of 18 can travel alone and can request unaccompanied minor service. For related rules on the carriage of unaccompanied minor, please check with us, our Authorized Sales Service Agents or our Authorized Ground Handling Service Agents.
  • Refund in the case of refused carriage : A refund can be made to any person who is refused carriage or whose reservation is cancelled for any reason specified in the preceding paragraphs of Article 7 in accordance with Article 11.3.

8. CARRIAGE OF BAGGAGE

  • Restrictions on the packing, volume and weight of baggage :
    • Checked baggage :
      • Your checked baggage should be packed, locked and bundled properly and securely enough to sustain pressure for safe handling and carriage under normal conditions. Failure to meet our requirements on packing might result in our refusal to carry your baggage, or even if we accept your checked baggage for carriage, we will not be responsible for making compensation to you for any possible damage that might occur as a result of such carriage.
      • You should mark the inside and outside of your checked baggage with your name or other personal labels.
      • Upon delivery to us of your baggage which you wish to check in, we will issue a baggage identification tag for each piece of your checked baggage.
      • Checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on alternative flight. If your checked baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
      • We will specify the maximum weight and/or dimensions of your ordinary checked baggage. The weight of each piece of checked baggage shall not exceed 32 kilos (70 lb.), and the linear dimensions (sum of the length, width and height) of each piece of checked baggage shall not exceed 203 centimeters (80 in.). Any ordinary checked baggage in excess of the above limits shall be carried as cargo. Baggage whose weight is less than 2 kilos (4 lb.) or whose linear dimensions (sum of length, width and height) are less than 60 centimeters (24 in.) shall not be carried as checked baggage.
    • Unchecked baggage :
      • Hand baggage : We will specify the maximum dimensions and/or weight of hand baggage taken into the cabin. Each passenger can carry one piece of hand baggage, with each weighing no more than seven (7) kilos (15 lbs.). The linear dimensions of each piece of hand baggage shall not exceed 56 centimeters (22 in.) in length, 36 centimeters (14 in.) in width and 23 centimeters (9 in.) in height, which ensures that the hand baggage can be stowed in the closed overhead compartment or fit under the seat in front of you onboard the aircraft. Any baggage that cannot be stowed in the overhead compartment or fit under the seat, or baggage that is overweight or oversized, or baggage that we consider could jeopardize safety should be carried as checked baggage.
      • Extra seat baggage : If your baggage, like delicate musical instruments, is not suitable for carriage inside the cargo compartment and is not in compliance with the regulations specified in 8.1.1 and 8.1.2.1, you shall inform us in advance and take your baggage into the cabin as extra seat baggage subject to our consent, and the baggage occupying each seat shall weigh no more than 75 kilos (165 lbs.) and exceed the 135 cm (53 in.) in length, 50 cm (20 in.) in width and 30 cm (12 in.) in height. You shall pay for such baggage separately and take custody of such baggage by yourself.
  • Free baggage allowance and excess baggage :
    • Free baggage allowance : You can carry or check in some baggage, free of charge, subject to our conditions and limitations. You can check with us or our authorized agent for such conditions and limitations.
    • Excess baggage :
      • If your baggage is not in compliance with our free baggage allowance policies or exceeds the maximum limits on weight, size and number of pieces, you need to pay the excess baggage fee for the part of your baggage in excess or the part of your baggage that is not in compliance with our free baggage allowance policies.
      • We will issue for you the proof of fee collection when we collect the excess baggage fee from you.
  • Baggage acceptance :
    • Right to refuse carriage :
      • We will refuse to carry as baggage the items described in Article 8.5 and Article 8.6 and we may refuse further carriage of any such items upon discovery.
      • We may refuse to carry as baggage any item considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or for the comfort and convenience of other passengers.
      • Baggage should be packed based on our requirements; otherwise we can refuse to accept your baggage for carriage.
    • Right of search : For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not on the ground, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 8.5.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Article 8.5.2. If you fail to comply with such request we may refuse to carry you and your baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such damage or loss unless such damage or loss are caused by our fault.
  • Collection and delivery of checked baggage :
    • You should claim your checked baggage at your destination or stopover as soon as possible. Should you fail to claim your baggage within 3 months after the day of arrival, we will dispose of it without further notice or any liability to you. If perishables are included in your baggage, we will have the right to dispose of it within 24 hours after the arrival of your baggage.
    • Only the passenger that holds the baggage check and the baggage identification tag has the right to claim checked baggage. When necessary, we will inspect passengers' tickets. We shall not be held responsible for any losses and costs arising from the situation where you are not the person who actually claims your checked baggage.
    • If the person claiming the checked baggage is unable to present the baggage check and the baggage identification tag, we will deliver the baggage to such person only if he or she establishes to our satisfaction his or her right to the baggage.
    • Your checked baggage will be carried on the same flight as yours to the largest extent possible, except the situation it has to be carried on a different flight for reasons of operations, safety and security. If your checked baggage is put onto a subsequent flight due to reasons on our part, we will be responsible for delivering the baggage to you. We will not collect any baggage safekeeping fee from you if your baggage is delayed due to reasons mentioned above.
  • Items unacceptable as baggage :
    • You must not include in your baggage, whether as checked baggage or unchecked baggage :
      • Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO-TI) and in the International Air Transport Association (IATA) Dangerous Goods Regulations (IATA-DGR), and in our regulations, in particular, items that are prohibited from being carried, including explosives, gases (including combustible, non-combustible and non-toxic gases, toxic gases, compressed gases), combustible substances (including combustible liquids, combustible solids like lighters and matches), substances that could ignite by themselves or could ignite when meeting water, oxidant and organic peroxides, poisonous substances, infectious substances, radioactive or magnetized materials, corrosive substances, and threatening or irritating substances. For the information on the substances of similar nature, please check with us, our Authorized Sales Service Agents or our Authorized Ground Handling Service Agents.
      • Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, through or to
      • Items which do not meet the requirements specified in the definition of "Baggage" in 1.29 of these Conditions of Carriage, or the following items which are prohibited from carriage: items which are dangerous and unsafe, items which are unacceptable for carriage because of their weight, size, packaging, shape or nature, other items prohibited by the government, live animals (other than small pet animals, guide dogs and hearing dogs specified in 8.8.8 and 8.8.9 of these Conditions of Carriage), breakable, fragile and perishable items and items emitting unmistakable pungent odors (like seafood and durian), anaesthetizing and offensive substances or items of similar nature.
    • Guns or their major spare parts (including guns for military, civil and public affairs uses; pistols, rifles, submachine guns, machine guns, anti-riot guns, air guns, anesthesia injection guns, gun samples, gun props, steel ball guns, tear gas guns, stun guns, etc.); ammunitions; ordnances, police instruments and their major spare parts (police batons, military or police daggers and bayonets, etc.), implements prohibited by the government (implements with electric shocks and implements that can serve defensive purposes); knives and other items highly controlled by the government (crossbows, daggers, triangular knives, triangular cutters for machining purchases, knives with self-locking devices, single-edged knives shaped like but longer than dagger, double-edged knives, triangular sharp knives, etc.), other similar items or replicas of the above items.
      But firearms and ammunitions for hunting and sporting purposes can be accepted as checked baggage, subject to the requirements set forth in Article 8.8.3.
      For the items that are prohibited from carriage as baggage, please check with us or our authorized agents.
  • Items prohibited from carriage as or in Checked Baggage :
    • Lithium batteries and lithium battery mobile power packs (like Charger Pal) are prohibited from carriage as or in Checked Baggage. But each passenger can carry as or in hand baggage the lithium batteries and lithium battery mobile power packs (like Charger Pal) of the following specifications :
      • Subject to our consent, you can carry with you two lithium batteries whose power capacity is above 100Wh (watt hours) but below 160Wh (watt hours) and whose lithium content is above 2 grams but below 8 grams; or up to two lithium batteries the power capacity of which is above 50Wh (watt hours) but below 100Wh (watt hours) each and the lithium content of which is above 1 gram but below 2 grams each; or up to two lithium battery mobile power packs (like Charger Pal) which are considered standby lithium batteries and whose power capacity cannot exceed 160Wh each, irrespective of the power capacity of each individual mobile power pack.
      • Lithium batteries and lithium battery mobile power packs (like Charger Pal) which are not clearly and intelligibly marked are prohibited strictly from carriage. Lithium batteries and lithium battery mobile power packs (like Charger Pal) not for personal uses are strictly prohibited from carriage. It is strictly forbidden to use lithium battery power packs (like Charger Pal) during flight.
    • If you include in your baggage the items specified in Article 8.5 and 8.6 which are prohibited from inclusion in baggage or carriage, we will not be held responsible for the loss of or damage to such items or confiscation of such items by government units, airport authorities or security check authorities which perform any actions with respect to the entry, exit or transit of such baggage.
  • Items you are not recommended to include in checked baggage for carriage : We do not recommend you to include in your checked baggage important documents and materials, valuable items like negotiable papers, money, jewelry, precious metal and precious metal product, curio, painting and calligraphic works, mobile phone, computer, camera, video camera, personal electronic device and samples, travel identification documents and prescribed medicine to be taken regularly. The above items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
  • Items restricted from carriage : Items described below can be accepted for carriage only when they are arranged in a way that meets our Conditions of Carriage and when we give our consent.
    • We recommend that precision instruments and electric devices be carried as cargo. If they are carried as checked baggage, they must be properly packed, their weight is not factored into the free baggage allowance, and baggage fee must be paid for such baggage separately based on the standards on excess baggage fee collection.
    • If your item like precision instrument is not fit for carriage in the cargo compartment of the aircraft and is not in compliance with 8.1.2.1 of these Conditions of Carriage, you shall inform us in advance and can take the item into the cabin as baggage occupying extra seat subject to our consent, and go through the required formalities pursuant to 8.1.2.2.
    • Firearms and ammunitions for hunting and sporting purposes shall be carried as checked baggage. Firearms must be unloaded with the safety catch on, and suitably packed in a way that complies with our regulations. Carriage of firearms and ammunitions is subject to the regulations of ICAO and IATA specified in Article 8.5 of these Conditions of Carriage or the applicable laws and the regulations of the country or region of entry, exit and transit and our regulations. Such items do not count in the free checked baggage allowance but are subject to excess baggage fees separately.
    • Sharp tools and blunt tools, such as kitchen knives, fruit knives, meal knives, knife for handicraft production, scissors, files, axes, hammers and clubs, except knives and other items that are highly regulated by the government, should be carried in checked baggage.
    • Dry ice, liquid drinks, cosmetics containing alcohol
    • Electric wheelchair that passenger uses during travel because the passenger becomes less mobile due to illness, health and age or due to leg bone fracture.
    • Small animals, guide dogs and hearing dogs specified in Article 8.8.8 and 8.8.9.
    • Small animals :
      • When it comes to the carriage of small animals (domesticated pet dogs and pet cats only; not including animals prone to attack and harm people like bulldog and Tibetan mastiff), an application for carriage must be made in advance and a health certificate must be provided, and small animals can only be carried after we grant our consent.
      • You must ensure that your small animal is properly crated, the animal container meets our requirements, and your animal is accompanied by a valid animal vaccination certificate, entry permit, and other documents required by the country or region of entry or transit, failing which your animal will not be accepted for carriage. We reserve the right to determine the manner of carriage and to limit the number of small animals which are carried on a flight. Such carriage shall be subject to additional conditions specified by us.
      • The small animal and its container and food do not count in your free baggage allowance, but are subject to separate excess baggage fee based on the applicable standards.
      • We are not responsible for injury to or loss, sickness or death of an animal which we have agreed to carry unless we have been negligent.
      • We will have no liability if an animal is not accompanied by the exit, entry, health and other documents required by the country or region of entry or transit. And the person carrying the animal must make compensation to us for any fines, costs, losses or liabilities imposed upon us as a result of the absence or insufficiency of the required documents for such animal.
      • You are liable for all damage or injuries which a pet might cause to other passengers or us.
    • Guide dogs, hearing dogs :
      • The carriage of guide dogs and hearing dogs is subject our regulations and the applicable laws and regulations on the air transportation of the disabled persons. We will provide transportation services to passengers, guide dogs and hearing dogs that meet the requirements.
        Request for the carriage of a guide dog or hearing dog accompanying a vision-impaired or hearing-impaired person who meets the conditions on air travel must be made with us no later than 7 working days before flight departure. If we can provide the service requested, we will reply to you within 3 working days. Guide dogs and hearing dogs can be carried free of charge, and do not count towards the free baggage allowance.
      • The passenger is liable for all damage or injuries which a guide dog or hearing dog might cause to other passengers or us.

9. SCHEDULE, DELAY AND CANCELLATION OF FLIGHT

  • Schedule :
    • The flight times and aircraft types shown in timetables may change between the date of publication and the day when you actually travel. We do not guarantee flight times and aircraft types for you and they do not form part of your contract of carriage with us.
    • Before we accept your ticket reservation, we will notify you of the scheduled flight time in effect at the time, and the scheduled flight time will be shown on your ticket. We may need to change the scheduled flight time subsequent to the issuance of your ticket. If you provide us with contact information, we will endeavor to notify you of any such changes. If, after you purchase your ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternative flight acceptable to you, you will be entitled to a refund in accordance with Article 11.2.
  • Cancellation, rerouting, delay, etc.
    • We will take all measures that could reasonably be required to avoid delay in carrying you and your baggage. We shall not be liable if we have taken all measures that could reasonably be required or it has been impossible for us to take such measures.
    • Except as otherwise provided for by law, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall offer you the following options :
      • We can carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket
      • we can, within a reasonable period of time, re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge.
      • we can make a refund in accordance with the provisions of Article 11.2.
    • Upon the occurrence of any of the events set out in Article 9.2.2 , except as otherwise provided for by the Convention, the options outlined in Article 9.2.2.1 through 9.2.2.3 are the sole and exclusive remedies available to you and we shall have no further liability to you.
    • If we are unable to provide the previously confirmed seat, we shall provide compensation to the affected passenger in accordance with applicable laws and our regulations.
  • Assistance in the case of flight disruption :
      • If your flight is delayed or canceled in the city of origin due to reasons of aircraft maintenance, flight rescheduling, sales and crew on our part, we will provide flight status information, meals and accommodations.
      • If your flight is delayed or canceled in the city of origin due to reasons of weather, unexpected event, air traffic control , security check and passenger which are outside our control, we will provide flight status information and help arrange meals and accommodations for you, and you shall be responsible for all related expenses incurred.
      • We will provide meals or accommodations to you if your flight is delayed or canceled in the agreed stopping place for any reasons.
    • Conditions on the compensation : If you are denied boarding due to aircraft change or flight cancellation in the city of origin for the reasons of aircraft maintenance, flight rescheduling, sales and crew on our part, we will provide compensation.
    • Certificate of flight delay or cancellation : We can issue for you a written certificate of flight delay or cancellation at your request.

10. OVERBOOKING

  • We tend to overbook flights on which, historically, seats go empty in order that more passengers can have easier access to the flights they desire.
  • When overbooking occurs, we will, at the airport, look for volunteers who are willing to take a later flight or cancel their journey. In case there are not enough volunteers, we can deny boarding to some passengers.
  • In case you are unable to travel on your booked flight due to overbooking, we will either put you onto the next earliest available flight or offer you a refund free of charge, and at the same time provide you with reasonable compensation.
    If the actual length of delay is 3 hours or above but less than 6 hours, the compensation is USD 50. If the actual length of delay is 6 hours or above, the compensation is USD 80.
  • Methods of compensation : We will make compensation in the form of cash or cheque.

11. REFUND

  • We will refund a Ticket or any unused portion of a Ticket, in accordance with our applicable Tariff, subject to the following regulations :
    • Except as otherwise provided for in this article, we can make a refund either to you or to the person who has paid for the ticket, upon presentation of satisfactory proof of such payment and satisfactory ID.
    • If you are not the person who paid for the ticket and the restrictions on refund are specified on the ticket, we will make the refund to the person who paid for the ticket or the appointee of the person who paid for the ticket in the original way the payment was made.
    • In the case of electronic ticket, you can get refund only after you return the "Itinerary/Receipt of Electronic Ticket for Air Transport" to us.
  • Involuntary refund : If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund is subject to the following regulations :
    • If no portion of the ticket has been used, we will make a refund on the amount of the fare paid
    • If a portion of the ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, provided that the refund shall not exceed the total fare paid.
  • Voluntary refund : If refund on your ticket is allowed and the reasons for refund are not those set out in Article 11.2, the amount of the refund will be subject to the following regulations :
    • If no portion of the ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees
    • If a portion of the ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used, less any reasonable service charges or cancellation fees.
  • Right to refuse refund :
    • We may refuse your request for refund after the validity period of your ticket has expired.
    • We will refuse a refund on a ticket which has been presented to us, or to government officials, as evidence of intention to depart from a country. If you can prove to our satisfaction that you have obtained the permission to stay in the country or region or that you will depart from that country or region by another carrier or another means of transport, we will make the refund to you.
  • Currency : We reserve the right to make a refund in the same manner and in the same currency as was used to pay for the ticket.
  • By whom ticket refundable : Voluntary refund will be made only by the carrier which originally issued the ticket or by its agent if so authorized.
  • Refund made in the original way of payment : Refund will be made only in the original way of payment. We will calculate the amount of refund based on the amount you originally paid and the currency used. The amount of refund to be credited to your original bank account of payment could vary from the amount originally debited by the card company for the ticket due to the differences in currency exchange rates. Such differences do not entitle you to make any claims against us.

12. CONDUCT ONBOARD AIRCRAFT

  • General : If, in our judgment, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes or threatens to cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point and you may be prosecuted for offences committed on board the aircraft.
  • Electronic devices and other types of device : For safety reasons, we forbid or limit the use onboard the aircraft of any electronic devices, including, but not limited to, lithium battery mobile power packs (like Charger Pal), mobile phones, laptop computers, wireless network adaptor, portable recorders, portable radios, CD players, electronic game or transmitting devices like radio controlled toys and walkie-talkies, except the cases where such use is consented to by our crew. However, the use of hearing aid and cardiac pacemaker is allowed.
  • Non-smoking flight : All our flights are non-smoking flights. Smoking is prohibited in all areas of the aircraft.
  • Seat belt : While in your seat on board the aircraft, you have the obligation to fasten your seat belt during the entire flight.

13. ARRANGEMENTS FOR ADDITIONAL SERVICES

  • If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party, such as ground transportation, hotel reservation or car rental, we do so only as your agent and we take no responsibility for the availability or the quality of such services. The terms and conditions of the third party service provider will apply.
  • If we provide ground transportation for you, these Conditions of Carriage shall not apply to such ground transportation.

14. ADMINISTRATIVE FORMALITIES

  • General
    • You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of the countries or regions of exit, entry or transit.
    • We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
  • Travel documents : Prior to travel, you must present all exit, entry, health and other documents required by the laws, regulations or orders of the countries or regions concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
  • Refusal of entry : If you are denied entry into any country, you will be responsible for all fines imposed upon us or fees collected from us by the government concerned and for the cost of transporting you back from that country or region. And we will not make the refund on the fare we have collected for transporting you to the point of refusal or denied entry.
  • Passenger responsible for fines, detention costs, etc. : If we are required to pay fines or penalties or incur expenditures because you fail to comply with the laws, regulations, orders, demands or other travel requirements of the country or region concerned or fail to present the required documents, you shall reimburse us for all amounts so paid or expenditure so incurred. We can deduct such amounts from the value of any unused portion of your ticket, or from any of your funds in our possession. In your own interests, please keep yourself informed of the regulations of each country or region you intend to travel to, from or through before travel.
  • Customs inspection : If required, you shall attend inspection of your baggage by customs or other government officials. We are not liable to you for any loss or damage sustained by you in the course of such inspection or through your failure to comply with this requirement.
  • Security check : You shall accept any security inspection which is required or which needs to be performed by government officials, airport staff, other carriers or us. We will not be responsible to you for any physical harm to you or any loss of or damage to your baggage in the course of such inspection, unless such harm, loss or damage is caused by fault on our part.

15. SUCCESSIVE CARRIERS

Carriage to be performed by us and other carriers under one ticket, or a Conjunction Ticket, is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 16.1.

16.LIABILITY FOR DAMAGE

  • Our liability to you is subject to our Conditions of Carriage. The liability to you of another carrier involved in your journey is subject to the Conditions of Carriage of that carrier in question.
  • We will be liable for only the damage caused during carriage by air according to law. If we issue a ticket or if we check baggage for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to checked baggage, you may make a claim against the first or last carrier shown on the ticket or baggage check.
  • We are not liable for any damage caused to you arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same.
  • Except where specific provision otherwise is made in these Conditions of Carriage, we shall be liable to you only for recoverable compensatory Damage for proven losses and costs in accordance with the Convention.
  • If any negligence on your part causes or contributes to the damage, we should be exempted from our liability for damage or our liability for the damage should be reduced, in accordance with the applicable laws.
  • Our Contract of Carriage, including these Conditions of Carriage and exclusions or terms on limited liability specified therein, also applies to our authorized agents and our employees who act on our behalf. In no circumstance shall the aggregate amount of compensation made by us or our authorized agents and our employees who act on our behalf be higher than the amount of our own liability, if any.
  • Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable law unless expressly so stated.
  • We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of any condition of yours.
  • We are not responsible for any losses to your damage arising from the character, quality and defects of your baggage.
  • If your baggage is lost, we will make compensation based on the actual weight of your baggage. Where the weight of the baggage cannot be determined, we will make compensation based on the free baggage allowance shown on your ticket.
  • If your checked baggage is damaged, we will make compensation based on its reduced value or be responsible for the expenses arising from its repair.
  • We are not liable for any damage caused by your baggage or its contents. You shall be liable for any damage caused by your baggage or its contents to other people and property, including other baggage or contents thereof and our property.
  • We shall have no liability whatsoever for damage to the items prohibited from carriage as baggage or in checked baggage under Article 8.5 and 8.6 of these Conditions of Carriage. If you include in your checked baggage the items specified in Article 8.7 of these Conditions of Carriage which you are not recommended to include in your checked baggage, such items will be treated as ordinary checked baggage if we are to be held responsible for the loss of or damage to them.
  • For international carriage defined in the relevant international Conventions, our liability for any damage to passengers and baggage carried is subject to such international Conventions. For international carriage other than those defined in the relevant international Conventions, our liability for any damage to passengers and baggage carried is subject to Montreal Convention.

17. TIME LIMIT FOR COMPLAINT

  • Acceptance of checked baggage by the passenger who holds the baggage check without complaint at the time of delivery is preliminary evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage, unless the passenger proves otherwise.
  • If your checked baggage is damaged, you must complain in writing to us immediately upon your discovery of the Damage and at the latest, within seven (7) Days from the date on which your checked baggage is delivered.
  • If your checked baggage is delayed, you must make your claim against us in writing within twenty-one (21) days after your checked baggage is delivered to you.
  • If no complaint is made within the time specified in Article 17.2 and 17.3, no action shall lie against us.

18. MISCELLANEOUS

  • Carriage of you and your baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These other regulations and conditions could vary from time to time and are important. They concern, among other things, the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on the use of electronic devices, the onboard consumption of alcoholic beverages, etc.
  • The title of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
  • These Conditions of Carriage are written in the Chinese and English, and both language versions are equally authentic.

19. EFFECTIVENESS AND MODIFICATION

  • These Conditions of Carriage will become effective from January 1, 2017. The Air Macau Company Limited General Conditions of Carriage for Passengers and Baggage we published on November 1, 1995 are rescinded at the same time.
  • We have the right to modify these Conditions of Carriage, regulations of carriage, tariffs and charges without prior notice. But modifications do not apply to carriage that has already begun before such modifications are made.

Our official corporate name: Air Macau Company Limited Two-letter code: NX